We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.
We are Claranet and if you share our beliefs, we are looking for you!
Because we aspire to do more and better, we are looking for a Service Desk Technician to integrate our team.
Your responsibilities include:
- Providing world class technical and functional support to End Users from our Customers via email, phone, self-service portal, etc);
- Diagnosis and problem solving;
- Act as a SPOC (Single Point of Contact) forwarding tickets to 2nd lines and partners/suppliers.
You must have:
- 12th grade level (mandatory);
- Fluency in English (mandatory);
- Fluency in Spanish (mandatory);
- Experience of Microsoft Office O365 (We value certifications);
- Experience in user support (Service Desk, Helpdesk);
- Experience of Windows Operating Systems;
- Experience managing Active Directory, Exchange and File Share;
- Knowledge of VPN, Firewall, Proxy and AntiSpam;
- Knowledge of IM Clients;
- Knowledge of Hardware and Peripherals.
- Dynamism and initiative;
- High sense of responsibility;
- Ability to analyze and solve problems;
- Easy interpersonal relationship and team spirit;
- Available to work on 24/7 shifts;
- Ability to achieve results.
- Regular professional development;
- Office facilities for meals and snacks;
- Regular teambuilding programs;
- Friendly workplace.
Workplace: Lisbon, Flexible
Claranet, Helping our customers do amazing things!