Junior Service Desk Technician

We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.
We are Claranet and if you share our beliefs, we are looking for you!

Because we aspire to do more and better, we are looking for a Junior Service Desk Technician to integrate our internal team, based in Lisbon.

Your responsibilities include:

  • L1 and L2 support on incidents/requests raised by our customer’s internal users;
  • Escalate L3 and above incidents/requests, to other teams.

You must have:

  • 12th degree (minimum) or University attendance;
  • Availability to work Monday to Friday, 8hour shifts between 08AM and 08PM;
  • Availability to work with a hybrid model (about 50% of time on our customer’s premises);
  • Some knowledge on managing Active Directories and Office365;
  • Ability to manage contacts from and to the supported users, providing a helpful and excellent experience.

We value:

  • Dynamism and initiative;
  • High sense of responsibility;
  • Ability to analyze and solve problems;
  • Good communication skills;
  • Easy interpersonal relationship and team spirit;
  • Ability to achieve results;
  • Ability to deal with stress and emotional control.

We offer:

  • Regular professional development;
  • Office facilities for meals and snacks;
  • Regular teambuilding programs;
  • Friendly workplace.

Workplace: Lisbon, Hybrid

Claranet, Make Modern Happen!

Localização: Lisboa

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