Super Bock Group
The main activity of the Super Bock Group (SBG) is based on the business of beers and bottled waters. It is an extremely competitive field in which competition, local or international, is strong and very active. SBG seeks to be a differentiator in these markets, both for its brands and products and for its agility and ability to meet the needs of its customers.
SBG is also present in the segments of soft drinks, wines, production and marketing of malt and tourism business, owning two reference assets in the region of Trás-os-Montes: the Leisure-Thermal Parks of Vidago and Pedras Salgadas.
The company is mostly owned by Portuguese capital, 56% by VIACER Group and 44% by Carlsberg Group.
The increasing dependence of business operations on information systems has made the group increase the risk perception associated with exposure to cyber threats. The goal was to create a single point of contact, available 24x7 to monitor and respond to security incidents.
Digital transformation may potentiate the group’s proximity to its customers and a differentiation vehicle in the offer to the market of big consumer goods. André Miranda, manager of architecture and IT projects at SBG, states that:
Digital media for relations between companies, and between the latter and consumers of their products, may be differentiating factors and growth enhancers, both for SBG and its partners”.
One of the characteristics of the business that Information Systems have to deal with is the geographical dispersion of business. The existence of several production centers, logistics platforms or a distribution network scattered throughout the country or in foreign markets, increases the capillarity of action of information systems. In this sense, the path that has been followed is “the centralisation of systems in order to optimise the reuse of our infrastructure and business applications”, explains André Miranda.
The importance and relevance of this industrial group on the national scene, associated with scanning and increased reliance on information systems, led to an increased risk perception associated with exposure to cyber threats.
Our cyber security plan was enriched with the addition of the Managed Security Services, but we have other initiatives planned for the future, focused on awareness of employees and the protection of our infrastructure. We do not see cyber security as a race with a goal to achieve, but as a continuous workout that makes Super Bock Group be ever more able.
There are increasingly sophisticated incidents of attempted fraud. These complex situations, which usually involve social engineering, are also reviewed by SOC.”
André Miranda, Architecture & IT Project Manager Super Bock Group
Super Bock Group creates a Security Operations Center
The results of the first audits and security reviews brought the issue of cyber security into the agenda with two obvious options. The first was to recognise the need for a Security Operations Center (SOC), a single point of contact, available 24x7 to monitor and respond to security incidents. The second is that these powers should not be indoors. The bet was to resort to an external specialised service able to monitor events in real-time. The choice was Claranet.
When beginning to measure threats to cyber security, Super Bock Group concluded that there was an average of 100 incidents per year. It needed the help of an expert to monitor and control threats in real-time and be able to react quickly to incidents identified.
Super Bock Group (SBG) has digital exposure both due to brands and to the need to provide different applications for business partners who access them over the Internet. On the other hand, both SBG and its partners are highly dependent on information systems to operate. In this scenario, the availability of systems is critical for normal business continuity. The vast digitisation of internal processes of the organisation, such as the increasing dependence of the relationship with customers on digital media, made the security of the group’s information systems gain relevance. André Miranda, manager of architecture and IT projects at SBG, approaches the importance of the Security Operations Centre (SOC) implemented and acknowledges the improvements achieved with the services provided by Claranet in the field of cyber security.